Privately Owned Luxury Caravan Holiday Home Available To Let at Quay West Holiday Park, New Quay, Wales
Quay West Holiday Park
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Terms, Conditions & Cancellation Policy
A provisional booking made via telephone, in person, post or e-mail will remain firm for a period of seven days until which time a £100 deposit must be paid. The deposit is non-refundable in the event of cancellation, unless terminated by the caravan owner. Should your accommodation become unavailable due to circumstances beyond our control, a full refund will be given.
Outstanding balance payment must be received no later than 42 days prior to the commencement of the holiday. Should a cancellation be made prior to payment of the full balance, only the deposit sum of £100 will be forfeited. If a cancellation is made after the full balance has been paid, 50% of the total hire charge will be payable. If less than 7 days notice of cancellation is received, then the total hire charge will be payable. This remains entirely at the discretion of the caravan owner.
A £50 security deposit will be added to the balance payment and will be returned within 14 days following your departure when the caravan is deemed to be clean, tidy, free from damage and all inventory complete. You must notify the caravan owner immediately of any damage caused during your stay.
The caravan will be available to the occupant/s during the period shown on the confirmation letter received from the caravan owner.
The caravan is 6 berth and at no time must be exceeded.
The hirer of the caravan must be 25 or older, and must be present during the occupancy of the caravan.
The caravan is only available for rent by families and responsible couples. The park will not allow all male or all female parties.
No pets allowed, if pets are found in the caravan, you will be asked to vacate immediately and no monies will be returned to you.
Strictly NO SMOKING inside caravan.
The maximum hire period allowed is 28 days.
The area surrounding the hire caravan must be kept clean and tidy at all times.
Clothes are to be dried on the airer provided, at no time are they to be dried over heaters. Clothes lines are not to be erected.
Tents can only be erected on designated tenting fields. They are not allowed between caravans.
Park speed limits must not be exceeded.
In the event of behavior likely to cause offence or damage to other users of the facilities, the park management reserves the right to remove any offenders from the park without redress.
All persons using the entertainment complex must honour the Quay West club rules. Membership is discretionary and may be withdrawn at any time by the park management.
Please keep noise to a minimum and show consideration to other caravan owners and occupiers at all times.
Collection & return of your keys to be arranged with the caravan owner prior to your holiday.
Litter and refuse must be disposed of in the designated areas provided by the park.
Ball games are to be played in designated areas and not between caravans.
No motorcycles are allowed on the park without the express written permission of the park manager.
Please remove all dirty footwear on entering the caravan.
Children are NOT allowed to use or bring felt pens and Play Doh into the caravan.
Use of a barbecue is permitted; although we do not provide one. However, please keep it well away from the caravan. Place on grassy area to the left of the caravan and clean area following use as this park has wildlife (bunnies) happy to snack on the odd discarded sausage.
Do not disarm smoke alarms. Press hush panel located on the alarms themselves should they be activated during cooking activity.
All electrical and domestic goods, including boiler, must be switched off upon leaving the van.
Duvets and pillows are provided, however sheets, pillow cases, duvet covers and other linen items such as towels, tea towels and cloths are not provided.
Hire prices include gas and electricity during your stay.
Park rules apply.
Please do not park cars on grassy areas. Please use tarmac driveway at all times. Use designated overflow car parks provided by the park if necessary.
We the owners will not be held responsible for any injury, death, loss of property, damage suffered by the hirer or any member of the your party. Your belongings are also at your own risk during your stay.
Should you wish to cancel your holiday, you must notify the owner in writing. Written notification must be sent recorded delivery, as a cancellation cannot take effect until written confirmation is received. If we do not receive written confirmation of your cancellation before your holiday has commenced, no refund will be given.

Should the owner have to cancel the holiday because the caravan booked becomes unavailable due to circumstances beyond the control of the owner, a full refund (including the deposit) will be given to the hirer.

In the event of cancellation by the hirer, the following charges will apply:
Number of days in advance of holiday start date cancellation charges are payable:
56 days or more - The full deposit.
55-29 days - 50% of the total holiday cost
28 days or less - 100% of the total holiday cost

The hirer may NOT sell or pass on in any way the use of the caravan for the dates booked even if the hirer and their party cannot use the caravan for whatever reason.
Lost Property - return of lost property
About 50% of customers leave something behind at Hengell 8 that they wish to be forwarded on.  If you leave something that is more than the odd sock and you wish to have it sent back then there are several options:
1. You can send a stamped, addressed envelope or jiffy bag to:
Anne Thomas, Erwlon, 17B Heol Y Bryn, Pontyberem, Llanelli, Carmarthenshire, SA15 5AG - and we will post the package for you.
2. You can send a cheque to cover postage and package for me to send the item back to you.
3. If you are coming for another break then let me know if you wish me to keep the item for you.

Any items that have not been claimed within 6 weeks will be donated to charity.
Please make sure you check all of the cupboards both inside and out before you leave.
I try to return any items requested within 2 weeks of them being left.  Sometimes it can take this length of time to actually locate a particular item and to find out who it belongs to .  Also I cannot except any responsibility for any items that have been left that have gone missing.
I will not forward items until I have either received a cheque for P&P or a stamped addressed envelope as I have not always received payment once I have forwarded the items.
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